Help & FAQs

Bereavement Support

The death of someone close to you can be emotionally devastating. Please visit here for further information and support about bereavement.

Frequently asked questions about memory space

  • What is a Memory Space?

Memory Space is a free to use tribute fund, which you can set up to collect charity donations in memory of a loved one.

  • What is a tribute fund?

A tribute fund is a way to collect donations for charity, usually in memory of a loved one.
  • What is Mind?

Mind is the leading mental health charity for England and Wales. For further info please visit www.mind.org.uk/about

  • Do I have to pay any money to set up a Memory Space?

No, a Memory Space is free to set up. We’d be grateful if you use your Memory space to raise funds for Mind, in memory of your loved one.

  • If I make a donation, can I keep the amount I give private?

Yes, when you make a donation, just tick the box to keep your donation amount private.

  • Can I leave a message or photo on someone’s memory space without giving any money?

No, we ask that a donation is given with any message, so that money can be raised for Mind, as well as protect us from unwanted messages.

  • Do I have to give a target for raising funds on a Memory Space?

No, it’s optional to set a target.

  • If people make donations on my Memory Space, what percentage will reach Mind?

100%. Mind has created Memory Space so that all of the donations come directly to us.

  • Can Gift Aid be applied to the Memory Space donations?

Yes, simply tick the Gift Aid box when you make a donation please.

  • How do I set up a Memory Space for my loved one?

Go to the Memory Space homepage and click on ‘Create a Memory Space’.

  • How can I tell my family and friends about my Memory Space?

When you set up a Memory Space, you will have a unique ‘URL’ (a web page link) that you can forward to friends and family.

  • What can I add to the Memory Space once I’ve set it up?

You can add photos and stories to share with everyone. You can also set up as many fundraising events as you like, so that all of the donations in memory add up to make a grand total.

  • What if I haven’t got a photo of the person I’m remembering?

Simply choose from one of the general images.

  • How will a Memory Space help people with mental health problems?

100% of donations will come directly to Mind, to help us ensure everyone with a mental health problem gets support and respect. For more info please visit www.mind.org.uk/about

  • How do I change the Memory Space page once I’ve set it up?

If you’d like to change any of the photos or writing that you’ve included on your page, you just need to click ‘Edit my page’ after you log in.

  • Can I add offline donations to my Memory Space?

Yes, all you need to do is add this amount by clicking ‘Edit my offline fundraising’. Then scroll towards the bottom of the form and enter your offline amount. This is a good place to include any funds raised at your loved ones’ funeral. If you’d like individual offline donations to appear under ‘Latest Donations’, we can arrange this for you. Just email [email protected] with the details

  • Can I fundraise through events from my Memory Space?

Yes, we hope that you will! Simply click on 'Create an event in memory'  on the left of your page and follow the simple steps from there.

  • How do I order funeral collection envelopes?

Please email [email protected] and let us know how many collection envelopes you would like, where you’d like us to send them to and the date you need the envelopes for. You can also use this form.

  • How can I donate in memory if I don’t set up a Memory Space?

You can send donations by a cheque made payable to ‘Mind’ to: Mind 15-19 Broadway London E15 4BQ. Or, you can donate online at www.mind.org.uk/donate and click on ‘I’m donating in memory of someone’ (if appropriate).

  1.  How can I delete my page?

If you'd like to close down or delete your Memory Space page, please contact us and we'll be able to do this for you. You can email us at [email protected]

  • Who can I speak to for help?

If you can’t find the answer to your question in this section, please call Mind on 020 8215 2243.